jkpray | jkpray Premium Member 2004-Sep-22 9:52 pm My speed has fallen and it can't get up!I upgraded to DSL Pro package 1.5-3Mbps/384Kbps and it was activated over a month ago. I have the SpeedStream 060-5360-123, an HP PC and run Windows ME. Connect using Enternet 300. Use Norton Personal Firewall. My speedtest results were blazing at 2.5Mbps and 300+Kbps for weeks and I was lovin' it! Then all of a sudden, last week, it dropped like a rock. Now it is 216Kbps/250.78Kbps (Yes, downloads are slower than uploads.) I've tried everything I know, including several of the tips I've read here. Cycled modem, rebooted. Checked filters. Checked for interference. Unchecked/rechecked "automatically detect proxy settings" in IE, forced rebuild of driver database, and I forget what else. Nothing. I called 1-877-SBC-DSL5, but the support person said it is because my PC is running with only 70% free resources and it needs to be at least 75%. She wouldn't help me beyond that. But, that wasn't a problem back when I WAS getting 2.2Mbps, so I don't get it. I am not a big "techie". Anyone have any suggestions? Thanks! |
· actions · 2004-Sep-22 9:52 pm · (locked) | |
joewho | joewho Premium Member 2004-Sep-22 9:55 pm Check the spyware. |
· actions · 2004-Sep-22 9:55 pm · (locked) | |
jkpray | jkpray Premium Member 2004-Sep-22 10:00 pm I have up-to-date Spybot and Adaware. Got rid of everything identified (not much), including cookies. |
· actions · 2004-Sep-22 10:00 pm · (locked) | |
Siirous | Siirous to jkpray Member 2004-Sep-22 10:03 pm I could be wrong, but the "detect proxy settings" in IE should remain unchecked and blank, although it would affect your connection status more than your speed. Possibly check your filters, see if maybe one of them went bad, or if your using something like a 50+ft phone cable. --Siirous |
· actions · 2004-Sep-22 10:03 pm · (locked) | |
jkpray | jkpray Premium Member 2004-Sep-22 10:30 pm I agree that "detect proxy settings" should be unchecked, and that's what it is now. It HAD always been checked even when I got the higher speed - didn't seem to cause any problems. Only reason I bothered checking was because when my speed dropped I started getting "detecting proxy settings". Not now. Just slow speed. I have about a 12' line to jack where line enters house. Again, no change in that, and I was getting 2.2Mbps for weeks. I have 3 filters in use, and had three extras. So, swapped them all, cycled modem and PC. No change. Nothing I am aware of has changed in the environment(appliances, etc./hardware.) |
· actions · 2004-Sep-22 10:30 pm · (locked) | |
| jkpray Premium Member 2004-Sep-22 10:46 pm I just shoved my computer desk across the room so I could swap in a spare 6' line I had for the 12' line. Rebooted, cycled modem. No change. 216Kbps down. The DSL gods do not like me. |
· actions · 2004-Sep-22 10:46 pm · (locked) | |
Collector497 | Collector497 to joewho Member 2004-Sep-23 12:36 pm If the spyware makes such a difference in download speed, what is the best anti-spyware software to use? |
· actions · 2004-Sep-23 12:36 pm · (locked) | |
alfnoid | alfnoid to jkpray MVM 2004-Sep-23 12:50 pm I think you have the spyware end taken care of with the two programs you mentioned. I would put my money elsewhere. You can try something like the "live" cd here: »www.knoppix.org/ peace |
· actions · 2004-Sep-23 12:50 pm · (locked) | |
jkpray | jkpray Premium Member 2004-Sep-23 1:46 pm I have posted this problem to the SBC Direct forum. Sporty883 tested line and it looks AOK. He also cleared and rebuilt router settings. Suggested that I remove AOL installation and disable my firewall temporarily and retest using DSLreports speed tests. Will let ya'll know what I find out. Thank you all for your ideas and suggestions to this point! |
· actions · 2004-Sep-23 1:46 pm · (locked) | |
![]() Ubiquiti UniFi AP-LR Ubiquiti EdgeRouter X SFP 4 edits | dslwanter to jkpray Premium Member 2004-Sep-23 6:09 pm said by jkpray:I called 1-877-SBC-DSL5, I feel for people that even bother to call this number. How is the sync on your modem, do you lose sync (connection, the broadband light flashes/goes out on modem)? Are your filters on correctly? If your modem has a log, can you check and see if it gives you a sync rate reading. Sounds to me like your computer is OK if you don't have any spyware and if your Proxy settings are OK. |
· actions · 2004-Sep-23 6:09 pm · (locked) | |
joewho | joewho to jkpray Premium Member 2004-Sep-23 6:36 pm I would definatley remove aol software. I've never investigated it thoroughly, but there is one certain computer that was just running slowly, and opeing pages slowly. I removed anything by aol, and installed the standalone aol messenger. It worked great. |
· actions · 2004-Sep-23 6:36 pm · (locked) | |
| joewho to Collector497 Premium Member 2004-Sep-23 6:41 pm Spybot S&D is free and works great. Again, I have not investigated, but I don't run it in the background. Just use it to Search and Destroy bandwidth sucking spyware. |
· actions · 2004-Sep-23 6:41 pm · (locked) | |
![]() Ubiquiti UniFi AP-LR Ubiquiti EdgeRouter X SFP | dslwanter Premium Member 2004-Sep-23 7:00 pm said by joewho:Spybot S&D is free and works great. It is and I use it all the time. Highly recommended. Have you tried any tweaking? |
· actions · 2004-Sep-23 7:00 pm · (locked) | |
| markymark137 to jkpray Premium Member 2004-Sep-23 7:43 pm Get rid of the ME. Spend the $99 and upgrade to XP. Then ditch all the sbc yahoo software, including the 300. Use the xp wizard to connect. Just my 2 cents ! mm:) |
· actions · 2004-Sep-23 7:43 pm · (locked) | |
joewho | joewho to dslwanter Premium Member 2004-Sep-23 8:07 pm Absolutely. One thing about spybot is that you have to select expert settings for everything on install or they won't be available from the desktop. However, if you open the exe in program files, they are available. ;0 As far at this thread, if it were my computer, I would go to control panel, add/remove programs and get rid of all enternet/ aol or anything else like that. Any kind of helper is helping themselves, any kind of search assistant is assisting itself. After that, I would just create a connection without any assistance from enternet. Of course, if you have the 5100B the procedure is different. |
· actions · 2004-Sep-23 8:07 pm · (locked) | |
| Disgruntled in Colum to jkpray Anon 2004-Sep-23 9:06 pm I am having the EXACT same problem! I upgraded like 2mos ago. If I remember correctly, was getting about 780kbps down and 150kbps up and then I switched to the DSL Pro package and now I'm getting about 320kbps down and 350kbps up! Wierd. I called SBC Yahoo DSL 5 number and they said it all checks out. Nothing changed except my package. I've removed my firewall, router, switched DSL modems, new phone line, ethernet cables, checked settings, checked spyware, leave modem on 24/7, not next to monitor, no long cables, different phone jacks, different/no filters. I'm confident that problem is not my end. Not getting any connection problems, just slow. What to do? |
· actions · 2004-Sep-23 9:06 pm · (locked) | |
jkpray | jkpray Premium Member 2004-Sep-23 9:34 pm Sporty883 in SBC Direct nailed it. It's Norton Personal Firewall!!! Disabled: Enabled: Off we go to the firewall forum ... Thanks to all for your suggestions. I am so happy I could just ... well, upgrade to premium ... Oh, I just did! Ten bucks well spent! |
· actions · 2004-Sep-23 9:34 pm · (locked) | |
alfnoid | alfnoid to jkpray MVM 2004-Sep-24 3:55 am Eh, interesting. You can find it here: Peace |
· actions · 2004-Sep-24 3:55 am · (locked) | |
| dslwanter to jkpray Premium Member 2004-Sep-24 9:24 am Glad you found the problem and it was nothing major. |
· actions · 2004-Sep-24 9:24 am · (locked) |
My speed has fallen and it can't get up! - AT&T Midwest (2024)
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