My speed has fallen and it can't get up! - AT&T Midwest (2024)

jkpray

Premium Member

2004-Sep-22 9:52 pm

I upgraded to DSL Pro package 1.5-3Mbps/384Kbps and it was activated over a month ago. I have the SpeedStream 060-5360-123, an HP PC and run Windows ME. Connect using Enternet 300. Use Norton Personal Firewall. My speedtest results were blazing at 2.5Mbps and 300+Kbps for weeks and I was lovin' it!

Then all of a sudden, last week, it dropped like a rock. Now it is 216Kbps/250.78Kbps (Yes, downloads are slower than uploads.)

I've tried everything I know, including several of the tips I've read here. Cycled modem, rebooted. Checked filters. Checked for interference. Unchecked/rechecked "automatically detect proxy settings" in IE, forced rebuild of driver database, and I forget what else. Nothing.

I called 1-877-SBC-DSL5, but the support person said it is because my PC is running with only 70% free resources and it needs to be at least 75%. She wouldn't help me beyond that. But, that wasn't a problem back when I WAS getting 2.2Mbps, so I don't get it.

I am not a big "techie". Anyone have any suggestions?

Thanks!

joewho

Premium Member

2004-Sep-22 9:55 pm

jkpray

Premium Member

2004-Sep-22 10:00 pm

Siirous to jkpray

Member

2004-Sep-22 10:03 pm

I could be wrong, but the "detect proxy settings" in IE should remain unchecked and blank, although it would affect your connection status more than your speed. Possibly check your filters, see if maybe one of them went bad, or if your using something like a 50+ft phone cable.

--Siirous

jkpray

Premium Member

2004-Sep-22 10:30 pm

I agree that "detect proxy settings" should be unchecked, and that's what it is now. It HAD always been checked even when I got the higher speed - didn't seem to cause any problems. Only reason I bothered checking was because when my speed dropped I started getting "detecting proxy settings". Not now. Just slow speed.

I have about a 12' line to jack where line enters house. Again, no change in that, and I was getting 2.2Mbps for weeks. I have 3 filters in use, and had three extras. So, swapped them all, cycled modem and PC. No change. Nothing I am aware of has changed in the environment(appliances, etc./hardware.)

jkpray

Premium Member

2004-Sep-22 10:46 pm

Collector497
join:2004-09-23
Carol Stream, IL

Collector497 to joewho

Member

2004-Sep-23 12:36 pm

alfnoid
MVM
join:2002-02-18

alfnoid to jkpray

MVM

2004-Sep-23 12:50 pm

I think you have the spyware end taken care of with the two programs you mentioned.
Really spyware is going to affect your UP more than your Down as it is hard to spy on you by downloading information to your computer.

I would put my money elsewhere.

You can try something like the "live" cd here: »www.knoppix.org/
It will eliminate the possibility of spyware being the cause.
This will run strictly off the cd and not touch your HDD so you don't have to worry about killing your windows install.

peace

jkpray

Premium Member

2004-Sep-23 1:46 pm

I have posted this problem to the SBC Direct forum. Sporty883 tested line and it looks AOK. He also cleared and rebuilt router settings. Suggested that I remove AOL installation and disable my firewall temporarily and retest using DSLreports speed tests.

Will let ya'll know what I find out.

Thank you all for your ideas and suggestions to this point!

dslwanter to jkpray

Premium Member

2004-Sep-23 6:09 pm

said by jkpray:I called 1-877-SBC-DSL5,

I feel for people that even bother to call this number. How is the sync on your modem, do you lose sync (connection, the broadband light flashes/goes out on modem)? Are your filters on correctly? If your modem has a log, can you check and see if it gives you a sync rate reading. Sounds to me like your computer is OK if you don't have any spyware and if your Proxy settings are OK.

joewho to jkpray

Premium Member

2004-Sep-23 6:36 pm

joewho to Collector497

Premium Member

2004-Sep-23 6:41 pm

dslwanter

Premium Member

2004-Sep-23 7:00 pm

said by joewho:Spybot S&D is free and works great.

It is and I use it all the time. Highly recommended. Have you tried any tweaking?

markymark137 to jkpray

Premium Member

2004-Sep-23 7:43 pm

Get rid of the ME. Spend the $99 and upgrade to XP. Then ditch all the sbc yahoo software, including the 300. Use the xp wizard to connect. Just my 2 cents !

mm:)

joewho to dslwanter

Premium Member

2004-Sep-23 8:07 pm

Absolutely. One thing about spybot is that you have to select expert settings for everything on install or they won't be available from the desktop. However, if you open the exe in program files, they are available. ;0

As far at this thread, if it were my computer, I would go to control panel, add/remove programs and get rid of all enternet/ aol or anything else like that. Any kind of helper is helping themselves, any kind of search assistant is assisting itself.

After that, I would just create a connection without any assistance from enternet. Of course, if you have the 5100B the procedure is different.
But the point is, get rid of all that software and create a new connection. There are plenty of ppl here that will assist in doing that. Even on ME, . Otherwise, it looks like this is turing into a computer issue, which is always wise to address first in a sichiation such as this.

Disgruntled in Colum
@dsl.wotnoh.ameritech

Disgruntled in Colum to jkpray

Anon

2004-Sep-23 9:06 pm

jkpray

Premium Member

2004-Sep-23 9:34 pm

Sporty883 in SBC Direct nailed it. It's Norton Personal Firewall!!!

Disabled:
Your Throughput
Download = 2.094 Mbps
Upload = 329.76 kbps

Enabled:
Your Throughput
Download = 218.59 kbps
Upload = 282.08 kbps

Off we go to the firewall forum ...

Thanks to all for your suggestions. I am so happy I could just ... well, upgrade to premium ... Oh, I just did! Ten bucks well spent!

alfnoid
MVM
join:2002-02-18

alfnoid to jkpray

MVM

2004-Sep-24 3:55 am

Eh, interesting.
I would try getting zone alarm, free and takes up a lot less resources than the last norton firewall I tried out.
I have heard that it has gotten a bit strange lately, but for your OS you would do better with an older version anyway.
2.6 should do just fine for you.

You can find it here:
»www.oldversion.com/progr ··· n=zalarm

Peace

dslwanter to jkpray

Premium Member

2004-Sep-24 9:24 am